Terms and Conditions

1. Overview

Elite London Tutors is a World Wide Web site based tutoring service focusing on the British secondary school curriculum. The services provided in connection therewith (the ‘Services’), and the website (the ‘Site’) in connection with the Services or the ‘Software’ available for use are owned, operated and maintained, as applicable, by Elite London Tutors Ltd. (‘We’, ‘Our’ or ‘Us’), with the exception of any ‘Open Source Software’ used in conjunction with such Services or Software. By using or accessing the Site or the Services; accessing, or using the Software; downloading teaching materials or paying for someone else to use or access the Site or the Services or access, install or use the Software, You agree to the Terms and Conditions set below (‘Terms’). If You do not agree with these Terms, neither You nor Your designee or giftee may access, download, install, or use (as applicable), the Site, the Services or the Software. For the purposes of this agreement, ‘You’ means a parent or guardian who pays for access to the Services as well as the Student who accesses or uses the Services. If You are a parent, guardian, or other person who enables a child to access the Services, You agree to stand in the shoes of such child for the purposes of making Us whole in case of damages or indemnification that could properly lie against a child, if not for his or her age.

Please review the Terms of Service and make sure that You understand and agree to these before registering to the Site and using the Services. By registering to the Site and using the Services, You agree to the Terms of Service outlined.

We reserve the right to make changes to these Terms at any time. Any such modifications will become effective immediately upon posting to the Site and Your continued use of the Site, Services and/or Software constitutes Your agreement to such modifications. You agree to periodically review the current version of these Terms as posted on the Site. Moreover, We may add, modify or remove features, pricing and make other changes to these Terms of Services at any time. Furthermore, We may modify or discontinue temporarily or permanently the Site or Services with or without notice. You agree that We will not be held liable to You or any third party for such modification, suspension or discontinuance of the Site of Services.

 

2. Definitions

‘Terms’ refers to the Terms and Conditions described in this document

‘Elite London Tutors’, ‘We’, ‘Our’, ‘Us’ refers to Elite London Tutors Ltd. company number 9726155 registered at 84 Albert Hall Mansions, Kensington Gore, London, SW7 2AQ, United Kingdom.

‘Site’ refers to the website of Elite London Tutors accessible through www.elitelondontutors.com and its subdomains, as well as social networking profiles associated with Us.

‘You’, ‘Your’, ‘User’, ‘Student’ refers to the recipient of tutoring services and includes the parent or guardian paying for the Services as well as the student using the Services.

‘Tutor’ refers to users delivering the online tutorial classes.

‘Services’ refers to all services relating to the Elite London Tutors website. This includes accessing and using the Site, any learning materials provided as well as accessing and using teaching software (‘Software’) for undertaking classes/tutorials.

‘Open Source Software’ refers to any software whose source code is available to the public under a license or licenses as defined by the Open Source Initiative.

‘Tutoring Classes’ refers to the delivery of online classes facilitated by collaborative software packages, or to the specific session booked by the Student with the Tutor.

‘My Account’ or ‘Account’ technically refers to the fields stored in Elite London Tutors databases which relate to a specific User. From the User’s perspective, it consists of Your profile available when You log into the Site with Your username and password.

‘Free Discussion’ refers to a 15 minute discussion session that can be held between an enquiring Student and Tutor to assess the Student needs for future paid classes.

‘User Content’ describes any content created by a User which is subsequently stored and available on Our computer systems.

‘Company Content’ is any text, image, graphic, communication, software or source code which is created or owned by Elite London Tutors.

 

3. Services

Through Our Site, Services, and teaching Software, We enable You to connect with Tutors who provide live, one-to-one, tutoring and learning services in Our online classroom environment (‘Tutoring Classes’). The Services include, without limitation, keeping track of Users’ favourite Tutors, matching Users with the best available Tutors, providing a messaging platform with Tutors, facilitating and hosting Tutoring Classes, and taking feedback from Users.

Tutors are self-employed individuals and are not employed or engaged by Elite London Tutors. As part of the Services, We thoroughly interview and examine Tutors to ensure the validity of the Tutors’ claimed educational credentials. We do not endorse or make any representations or warranties regarding the performance or reliability of the Tutors. Furthermore, although We strive to improve the grades of all Our Students using the Services, We cannot guarantee a particular grade or performance of a Student and cannot be held liable as such.

You are solely responsible in providing equipment to make the most of Our Services. This includes a computer, a reliable internet connection, audio and vocal devices such as speakers and headphones.

The Services are available throughout the year. However, the Services may become unavailable due to the performance of maintenance, of which You will be notified via a notification on the Site or electronic communication, or unexpected technical issues that may arise. Planned maintenance will be conducted by Us or Our agents at times designed to minimise potential disruption to the Services, however We are not responsible for Tutoring Classes that may be missed due to unexpected technical issues, and will aim to reschedule such Tutoring Classes to a convenient time and date.

 

4. Registration Obligations

To use the Services, You will be required to register on the Site, obtain a profile or ‘Account’, username and password. You are solely responsible for maintaining the confidentiality of Your Account, username and password and for all activities and liabilities associated with or occurring under Your Account, username and password. You must notify Us immediately of any unauthorised use of Your Account, username or password and any other breach of security. You must ensure that You log out of Your Account at the end of each Tutoring Class in order to avoid an unauthorised User gaining access to Your Account. We cannot and will not be responsible for any loss or damage arising from Your failure to comply with this requirement or as a result of use of Your Account, username or password, either with or without Your knowledge. However, you could be held liable for losses incurred by Us or another party due to someone else using Your Account, username or password.

For Your use of the Services, you agree to provide true, accurate, and complete information as requested in the Service’s registration form, and is found in Your Account. If You provide information that is untrue, inaccurate or incomplete or if We believe that the information provided is such, We reserve the right to suspend or terminate Your Account and refuse current and future Services.

You may not transfer Your Account, username or password to another person, and You may not use anyone else’s Account, username or password at any time without the permission of the Account holder. In cases where You have authorised or registered another individual, including a minor, to use Your Account(s), You are fully responsible for the online conduct of such User, controlling the User’s access to and use of the Services and the consequences of any misuse. In the event that You permit a minor to use Your Account, We reserve the right to provide access to Your Account and all information contained therein to such minor’s parents, guardians or other authorised adults.

If You reside outside the United Kingdom, Your registration indicates Your explicit consent that the personal information You have provided may be transferred and stored in countries outside Your home country—including the United Kingdom.

You agree that We may record all or any part of any Tutoring Classes (including voice chat communications) for quality control and other purposes. We reserve the right to review the Tutoring Classes for any purpose. Notwithstanding anything to the contrary above, You agree that We own all transcripts and recordings of Tutoring Classes and all comments that You may provide to Us on or through the Site, the Services or any other means, such as a part of user satisfaction or other similar surveys, and that these Terms shall be deemed an irrevocable assignment of all such transcripts and comments, each portion thereof and all intellectual property rights therein to Us.

 

5. Free Discussion Session

To assist You in selecting a Tutor that matches Your requirements, Tutors offer a single 15 minute Free Discussion session to discuss Your aims for potential future Tutoring Classes, subject matter You would like to focus on and teaching strategy. You may book one Free Discussion session per Tutor through the use of a checkout coupon which negates the price of that booking. However, should Elite London Tutors under its discretion believe that a Student is taking advantage of the Free Discussion option through an unreasonable number of requests, We reserve the right to prevent You from making further discussion bookings.

Moreover, should You or the Tutor determine from the Free Discussion session that Your educational requirements and their experience are incompatible, then there is no obligation from either party to continue with paid Tutoring Classes.

 

6. Booking and Purchasing a Tutoring Class

Should You wish to take a full one hour Tutoring Class, You can purchase a paid class by selecting an available time on the Tutors’ page on the Site. When booking a Tutoring Class, You would be required to make payment via a valid credit or debit card through the Stripe checkout system. Payment is made at the time of booking.

The price shown for each Tutoring Class includes the payment to the Tutor, the cost to Elite London Tutors to provide the Site and Services (website, maintenance etc.), payment processing system, and any related taxes. You must not make additional payments to the Tutors using a bank account or other means.

Tutoring Classes must be booked at least 12 hours in advance of the time of booking. It is advised that You book Tutoring Classes at least 24 hours before the time of the booking in order to provide the Tutor time to adequately prepare subject material.

Booked Tutoring Classes are not transferrable and can only be conducted with the Tutor that You have booked. Should You wish to cancel a scheduled Tutoring Class, You must follow the ‘Cancelling a Class and Refunds’ policy shown in Section 7 below.

 

7. Cancelling a Class and Refunds

Should You wish to cancel a booked Tutoring Class with the Tutor, You must cancel up to 12 hours in advance of the booked time by emailing Us at [email protected] with Your name, the Tutor You had booked and the time of the tutorial. Once cancelling, We will return the payment to Your credit or debit card within 5 working days. Cancelations taking place within 12 hours of the Tutoring Class will be charged for the full time in order to compensate the tutor for having prepared subject material for the Tutoring Class.

Refunds are not available for any Tutoring Classes the Student has attended. If You are unsatisfied with a class or Tutor after the booked Tutoring Class, let Us know by contacting Us on [email protected] so that We can address and resolve the matter.

 

8. Intellectual property, Copyrights and Trademarks

The Elite London Tutors website, brand, logos, images and services (‘Company Content’) are protected by UK and International copyright laws and are registered and unregistered trademarks that are protected by United Kingdom and international trademark laws. They may not be used without Elite London Tutors explicit written permission. We also forbid the use of Our logo or website URL as a link to another website without Our written permission. Any information, materials, graphics, illustrations, videos, communication, text and other data presented to You during Tutoring Classes belong to the Tutor. We grant You a limited, revocable, non-transferable and royalty-free licence to download or print information and documentation provided during tutorial classes solely for personal educational and non-commercial use. You may not record, copy, disseminate, publish, distribute, broadcast, circulate, sell, rent, or transfer this information to a third party in order to commercially exploit the information provided without explicit permission from the Tutor.

You may not, in any circumstance and without Our prior written permission, attempt to reverse engineer, reverse assemble or attempt to discover any source code of the Site, Services and other Company Content. You may not “mirror” the website, Services and any Company Content on any server. Prohibited or unauthorised use of the Software, other Company Content, the Site or the Services may be subject to criminal prosecution under United Kingdom and European Union laws.

The Site or Services may include Open Source Software in their implementation, which is subjected to open source licensing. We agree that all Open Source Software shall be and remain subject to the terms and conditions under which it is provided. If the Open Source Software licensing requires source code to be made available, You or Users may contact Us for information on how to obtain such source code. Any Open Source Software is provided ‘As Is’ without warranty of any kind, express or implied, and We exclude on behalf of all contributors to such Open Source Software all liability for damages, including direct, indirect, special, incidental and consequential damages.

 

9. Communication

You agree to receiving notices and communications in electronic form from Elite London Tutors. You also agree to electronic communications from any Tutor You would like to book a Free Discussion session or to purchase a Tutoring Class. You agree that electronic communications and notices sent to You satisfy legal communication requirements.

10.Conduct, Fraud, and Consequences of Fraud

By accessing the Site, You agree that You will not: (a) interfere with or disrupt the Services, servers or networks connected to the Services, or disobey any requirements, or regulations of networks connected to the Services, (b) interfere with the ability of others to access or use the Services; (c) disrupt the normal flow of communication or act in a manner that negatively affects other Users’ ability to use the Site or the Services; (d) or claim a relationship with or to speak for any individual, business, association, institution, or other organisation for which You are not authorised to claim such a relationship.

You agree that You will not use the Site to generate unsolicited advertisements or spam and will not attempt to recruit, solicit, or contact in any form Tutors or other Users for employment or contracting for a business not affiliated with Us without Our advance written permission.

You agree that You will treat the Tutors with respect and not use obscenities in the classroom, make threats, or discuss matters other than those directly related to the academic subject for which You seek help.

You agree that We may screen User Content, and that We shall have the right (but not the obligation), in Our sole discretion, to remove any User Content, including terminating Tutoring Classes. We have the right to remove any User Content that violates these Terms or is otherwise objectionable. You agree and acknowledge that We may preserve User Content and may disclose User Content if required to do so by law or in the good faith belief that any such preservation or disclosure is reasonably necessary to comply with legal process, enforce these Terms, respond to claims that any User Content violates the rights of third parties or protect Our rights, property or personal safety or that of Our Users and the public.

You agree that You may only use the Site and Services for lawful purposes, and are solely responsible for the knowledge and adherence of any laws and regulations relating to Your use of the Services. You will not use the Site or Services to distribute obscene, defamatory, pornographic, illegal, abusive or invasive of privacy and publicity rights that are objectionable, or could constitute or encourage a criminal offense or violate any law.

You agree that You will not disclose any information to a Tutor that could be considered personally identifiable such as home address, telephone number or Account password. Also You agree that if any Tutor discloses such information to You, asks You for any personal information, or suggests any offline meeting or conversation, You will report this to Us in writing.

You agree that You will not defraud or access Our system improperly in any way. Moreover, You agree that defrauding or accessing Our system may incur attorney fees, in addition to all court and other costs associated with repairing and recovering damage caused by Your actions. Examples which constitute defrauding Our systems or accessing them improperly means hacking Our systems in any way, creating false Accounts to take advantage of the Free Discussion feature, or using the classroom environment outside of booked times. You further agree that You will not dispute such charges and that We retain the right to collect any additional actual costs.

 

11. Disclaimer of Warranty and Limitations

The Company Content, the Site, the Services and each portion thereof are provided ‘as is’ without warranties of any kind either express or implied. To the fullest extent possible pursuant to applicable law, We disclaim all warranties, express or implied, with respect to the Site, the Company Content, the Services and each portion thereof, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or other violation of rights, We do not warrant or make any representations regarding the use, validity, accuracy, or reliability of, or the results of the use of, or otherwise respecting, the Company Content, the Site, the Services, each portion thereof or any third party sites.

Under no circumstances, including, but not limited to, negligence, shall We or third parties be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the Company Content, the Site, the Services or any portion thereof, even if We or Our authorized representative has been advised of the possibility of such damages. If Your use of the Site, the Company Content, the Services or any portion thereof results in the need for servicing, repair or correction of equipment or date, You assume any costs thereof. Neither We, nor third parties warrant the accuracy or completeness of the information, text, graphics, links or other items contained in the Company Content, the Site, the Services or any portion thereof or in any reports of verification Services. You agree not to hold Us (or Our agents, employees or Tutors) liable for any instruction, advice or services delivered which originated through the Site, through any verification service or in connection with the Company Content, the Services or any portion thereof.

 

12.  Indemnity

You agree to indemnify, defend and hold harmless Us, and Our affiliates, officers, directors, agents, partners, shareholders, employees, licensors, representatives and third party providers (including Our affiliates’ respective officers, directors, agents, partners, employees, licensors, representatives, and third party providers), from and against all losses, expenses, damages, costs, claims and demands, including reasonable attorney’s fees and related costs and expenses, due to or arising out of any User Content You submit, post to, email, or otherwise transmit to Us or through the Services, Your use of the Services, the Company Content or any portion thereof, Your connection to the Services, or Your breach of these Terms. We reserve the right, at Our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by You, and in such case, You agree to fully cooperate with such defence and in asserting any available defences.

 

13.  Termination of Services

We may terminate these Terms of Service immediately and without notice for any breach made by You of these Terms or Our policies, which will be posted on Our Site or sent to You by email on occasion. We may terminate these Terms by providing notice of such termination, which shall be effective immediately upon delivery of such notice to the other party. Furthermore, We may terminate these Terms without notice to You by terminating Your rights to use the Site or the Services for any reason or no reason. In the event of termination or expiration of these Terms, the following sections of these Terms shall survive: all provisions regarding ownership of intellectual property, indemnification, disclaimer of warranties and limitations of liability, Consequences of Improper Conduct, Fraud or Abuse, and the provisions of this section which, by their nature apply after termination. You agree that upon the termination of these Terms, We may delete all information related to You on the Services and may bar Your access to the Site and use of the Services. Upon the termination of these Terms You will immediately destroy any downloaded or printed Company Content.

 

14. Privacy Policy

We at Elite London Tutors take protecting and respecting Your privacy very seriously. Information collected from You is used to allow Us to: (a) enable You to register and use the website; (b) improve in personalising the website for Your needs; (c) contact You about Your Account and respond to Your requests for any information; (d) comply with legal requirements; (e) send You emails or newsletters about Our service; (f) send You questionnaires for feedback to assist Us in improving Our service; and (g) collate and use for statistical purposes to help Us improve Our service to You.

 

15. Personal information we collect and use

  • During first registration of the website, We ask You to complete an online registration form including: Your name, email address and location.
  • We store all the bookings You have made with individual Tutors and all Your past Tutoring Classes You have attended.
  • Details regarding the booking of classes. We do not receive the credit/debit card details and only receive the name of the account holder, value of transaction, date and time of purchase, and transaction reference number.
  • We may ask You to complete questionnaires for feedback purposes. You are not required to complete them.

 

16. Data Protection

Elite London Tutors complies with the Data Protection Act 1998. Under this act, You have the right to request a copy of the data We have stored about You as well as ask Us to not process Your personal data for statistical purposes. Should We like to use Your personal data for marketing purposes, we will first ask for Your permission.

We share Your personal information with companies that help Us process transactions (such as Stripe or other payment processors) when You make purchases. Any such sharing is always done subject to a legal agreement that requires them to keep Your personal information strictly confidential.

 

17. We May Share Your Personal Information For Safety or Legal Reasons

If We have reason to believe that disclosing Your Personal Identification is required by law, is reasonable to protect someone from possible injury, or as part of an internal or external legal investigation, We may do so.

 

18. Cookies

Cookies are files that Your Web browser puts on Your computer when You visit a Web site. Cookies are used to inform Us of Your frequency of visits to the Site and the pages that You visit. If You do not wish to have cookies stored, You may block these using Your web browser. However, this may affect Your use of the Site. Unless you give Us permission, the cookies We use do not store any personally identifying information.

 

19. Changes to privacy policy

We reserve the right to make changes to these Terms at any time. Any such modifications will become effective immediately upon posting to the Site and Your continued use of the Site, Services and/or Software constitutes Your agreement to such modifications.

 

20. Contact

If You have any questions, comments, requests or concerns about Elite London Tutor’s Terms & Conditions, You can contact Us at [email protected]

© Copyright 2017, Elite London Tutors. All rights reserved